By Joanna Daneman
Cuisinart is practically synonymous with feed processor. When the French were fabricating them years ago, you couldn’t touch another blender, processor or kitchen appliance that would do more. But the manufacturer changed, and so did the Cuisinart.
My cuisinart bowl cracked at the base. To their credit, they did replace the bowls. Now the knives, the most critical portion of the feed processor, are no longer the same.
In addition, if you do heavy breads (we like to do rye) you will find that the stem may overheat and the bowl may stick on it for a bit (until you figure out how to get it off, not easy, let me tell you.) I once even had the plastic dough blade stick onto the stem.
The bowl isn’t so easy to clean, either. I give it three stars because it still slices and dices with the biggest skill, but overall, I would not buy one again. Sad….
108 of 112 persons found the following review helpful.
This is not the Cuisinart you applied to know!
By Wiley
Times have changed and so has the parent company that sells and services your feed processor. The quality of materials and workmanship have gone downhill too!
My experience with the corporate machine was horrible. Days of long waits to talk to a client service rep…never salaried off. Each time I called I was in the end forwarded to a recorded message that explained that they were too busy and that I necessitated to leave my name and phone number. I never did get a call-back. Finally, after assorted attempts, I was competent to get past the original phone queue and genuinely talked to a live person who took the info when it comes to the condition of all the clear plastic parts on the processor. They were all gravely cracked and were not far from flying apart. It seems they knew of the problem and offered to replace the constituents on warranty. All I had to do was give them a credit card number to charge the shipping to. AND, not one thing would occur UNTIL I sent the old pieces back…again at MY expense.
I sent the elements back promptly, but they didn’t ship for another two weeks. And, here is the spotlight of the episode… The lid they sent was the defective one. Another round of phone calls yielded a person that said that Cuisinart had not processed the substitute yet…a full two weeks after they were notified. I still have not received the lid and the processor is useless without it.
BEWARE! This company tries to trade their merchandise in the top-end of the price range, but their corporate client service scheme is as bad as it gets…at any price. You may do yourself a favor and shop for another brand. I’m looking at KitchenAid. Shucks, it can’t be any worse…and MAY be a much better experience over the long run.
Cuisinart DLC-8S is Shoddy Shadow of former Cuisinarts
