By A
As the proprietor of Cuisinart feed processor for more than 20 years, when it came time to upgrade it was a no-brainer…another Cuisinart. I had received splendid client service in the past when a portion produced cracks.
Now, underneath new ownership, it’s a whole new story. I had my new model for less than a month when it developed a great deal of cracks in the pusher assembly. I called client service (by the way, the number in the manual was not a working number) and I was told they would send me a new share only after I sent them the wrong one, and there would be a delay of regarding two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the instrumentation for a month, particularly with the holidays coming up. Sorry, that’s the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in settling this issue. A month has passed as I write this, and I have not heard from either of them.
I took the instrumentation back to the store where I purchased it, and interchanged it for a KitchenAid feed processor, which was less expensive, and works beautifully. I did my exploration this time, and they have a reputation for splendid client service ought to I need it.
The Cuisinarts are good, solid appliances, but if you ever need client service, it’s an uphill battle. If you determine to buy a Cuisinart, be sure to buy at a store that will stand behind the merchandise they sell.
110 of 113 persons found the following review helpful.
Love me, Love my feed processor!!
By A. Day
I got this (in white) as an early B-Day gift that I picked out. I got it on ebay for 30% off amazons price. My only processor experience prior to this is a little 2 cup black and decker model that I got for Christmas. which ws very fixed with what to do with it.But I liked the Idea and thought in regards to the possiblenesses of what A “real” one could do! I live in a little po dink town in the middle of nowhere and there are to say the least no section stores or any thing that sells good kithchen appliances. So when looking for a feed processor I was exclusively doing my exploration and comparings online. After reading reviews and comparing productions and prices I came down to choosing among 2 feed processors. This one and the KitchenAid KFP670. At introductory it was a close call because of the extra stuff that comes with the KitchenAid. However I was utterly sure that I had made the right decision when I actually saw the KitchenAid 670 in person in regards to 45 miles away at a dept. store. What veritably sold me on my Cuisinart in addition to it’s power, further and added blades ect. was the big feed tube.The Kitchenaid’s tube looked so little equated to mine and you may not think that it would be a big deal but even altho I had only had mine for a few days the big tube made a big difference. For instance I may stick a whole potato in mine and make instant hashbrowns or fries. with the KitchenAid you would have to cut up the potato firstborn and fries… please, it may have the disc but who wants dinky little bits. Also I made stir fry steak. I was utterly amazed at how it handled it so well. and becaue of the big feed tube I could put a bunch of meat in the at one time and it took all of 2 seconds to slice the steak into 4 mm slices .. Wow!!! I even applied the dough blade to make the cheese bread in the cookbook which was so fast to make and yumm GOOD! I like the safety features on this machine, the sturdiness,The extra blades that are available, the power, the style, and love the big feed tube. I am I introductory generation feed processor owner and Will never go back!! I highly reccomend this feed processor
308 of 328 people found the following review helpful.
Cuisinart stole my heart from Kitchenaid!!
By Karen H
I’m a Kitchenaid kind of girl, so when my husband amazed me with the Cuisinart Food Processor, I was faced with rather the quandry. I started out to exploration both the Cuisinart 2011 and the Kitchenaid 760. The reviews pointed more or less towards the Kitchenaid so I figured I’d swap mine for it. I visited a local store to compare them in person and was so disappointed to realize that the Cuisinart fits together more securely and smoothly. In denial I stared at the blades for rather a good deal of time. Finally I had to confess to myself that the Cuisinart ones were heavier. They felt better and looked more solid. Oh how I tried to convince myself that the Kitchenaid was better. But I just didn’t like how the top on the Kitchenaid snapped into place. It’s not as smooth. The KA comes with more tools. Surely I’d end up with the Kitchenaid.
I went home and joined the online Kitchenaid Conversation Forum. Who does this? It’s a group of humans who post back and forth regarding their devotion to Kitchenaid. I begged Kitchenaid Rita to aid me back on the righteous path.
Then I started using my Cuisianrt to test it out. I tried not to love it. I just couldn’t support myself. It’s so commodious to use. I started to think that the extra KA bowls might get started to get on my nerves–always taking them in and out. I’ve made all kinds of things in my feed processor. I made pizza dough. I can’t believe I’ve been kneading by hand all these years. I made sweet potato chips; I made hummus and salsa… the list grows each day.
I actually use it all the time. And, it would be very much like me not to use it if it were at all hard to assemble or clean.
OK, there you have it. A perfectionist’s testamonial and admittance of betrayal. I do love my new Cuisinart 2011, and I feel guilty for ever having doubted it. And just last night my new TOB-165 Cuisinart Toaster Oven arrived. Review on that soon…
I loved it, until I necessitated service
